Operations Manager

Operational discipline exists not merely to function — but to create advantage, reduce friction, and enhance every client and internal interaction. In this role, the Operations Manager embraces responsibility with precision, ensuring that Octalas BasS delivers excellence with consistency, control, and confidence.

Responsibilities

• Ensure daily operational processes run smoothly across all business lines, from onboarding to settlements.

• Oversee risk management, compliance alignment, and internal controls in coordination with regulatory requirements.

• Maintain service-level excellence through structured monitoring, reporting, and escalation procedures.

• Liaise with banking partners, issuers, technology vendors, and internal teams to resolve issues rapidly.

• Drive operational improvements, automate workflows, and enhance efficiency across systems and departments.

• Coordinate cross-border operations between Dubai, Ireland, and partner jurisdictions.

• Ensure timely execution of payments, reconciliations, and client support processes.

• Support leadership with strategic operational planning for growth, scalability, and product expansion.

• Uphold Octalas BasS standards in security, data protection, and platform reliability.

Qualifications

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• Education: Bachelor’s Degree in Business, Finance, Operations, or related field

• Experience: 3–7 years in Financial Services, Payments, Banking-as-a-Service, FX, or FinTech operations

• Skills:

  • Strong operational leadership and analytical skills

  • Knowledge of compliance, KYC/KYB, AML, and risk frameworks

  • Experience with payment systems, IBAN issuing, cards, and settlement workflows

  • Excellent problem-solving abilities and vendor management skills

  • Strong communication, documentation, and process-optimization abilities

  • Hands-on approach, capable of working in a fast-scaling global environment